General Terms and Conditions

General Terms and Conditions of the Deutsch Emiratische Industrie und Handelskammer AHK (German Emirati Joint Council for Industry and Commerce (AHK))


Section 1 General

The services of the Deutsch Emiratische Industrie und Handelskammer AHK (German Emirati Joint Council for Industry and Commerce), hereinafter referred to as AHK, are solely based on the following terms and conditions and on the conditions of the individual services. These shall become part of the contract with the confirmation of the order. Amendments to these shall be made in writing. Any deviating conditions on the part of the customer shall only be binding upon acknowledgement in writing, even if they have not been expressly excluded, or if the service is performed with knowledge of contradictory terms.

Deutsch Emiratische Industrie Und Handelskammer AHK” maintains the and ("Site").

United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

Section 2 Right of revocation

a) In the event that the ordering party is a consumer he shall have the right of revocation. The right of revocation does not apply for contracts which are concluded by enterprises or self-employed persons within the framework of their professional activities with AHK.

b) The revocation period shall be two weeks. The revocation period will commence earliest with the day the recipient receives the work. In order to keeping term it is sufficient to send the revocation to the following address in due time: Deutsch Emiratische Industrie- und Handelskammer (AHK), Abu Dhabi Mall, The Towers at Trade Center, West Tower, 1 st floor, Office No. 107, P.O. Box 54702, Abu Dhabi, V.A.E., Tel.: +971-2-6455200, E-Mail:

c) The declaration of revocation may be made without stating reasons in text form (e.g. letter, e-mail) or by returning the contract goods.

d) In the event of an effective revocation the mutually received services are to be returned and derived benefits shall be given back where applicable. In the event that the services or products received cannot be returned in their entirety or at all, or where they can only be returned in a deteriorated state, the ordering party will be liable to pay compensation.

e) The right of revocation shall expire prematurely if AHK has started to perform the service with the explicit consent of the ordering party before the end of the revocation period.

Section 3 Prices, delivery charges, return fees in case of revocation

Prices are subject to the contractual agreements. Delivery charges are to be added to all indicated prices. As far as you avail of an existing right of revocation, you shall bear the regular return fees. The return consignment shall be free of charge for you within the UAE.

Section 4 Due date, payment and delay

a) Payment shall be made on receipt of invoice. The due date of payment and default on payment are a subject matter of the contractual agreement.

b) Payment shall be made free of charge to the AHK account indicated on the invoice. The deduction of a cash discount shall only apply if particularly agreed upon in writing.

Section 4.1 Refund Policy

a) For payments within the online - ‘Visa or MasterCard debit and credit cards in AED will be accepted for payment.

b) By choosing the online payment procedure, the participant grants the organizer the right to collect overdue payments of due debts from the credit card account of the subscriber. The event organizer or an authorized third person is entitled to transact the collection.

c) Online payments must be conducted not later than 48 hours before the event starts.

d) If an event is canceled by the subscriber, only payments made up to 48 hours prior to the scheduled event will be refunded. Any refund consists of the total amount of the payment made, except the costs that have incurred to the organizer due to the cancellation of the participation; these costs are 20% of the total amount. Amounts up to 200 AED are not eligible for a refund. Refunds will be done only through the Original Mode of Payment.

e) If the payment shall be refunded, the participant has to announce his claims instantaneously.

f) If an event is canceled for reasons that are subject to the sphere of the organizer, the total amount including all charges will be refunded.

g) Disbursing entitlements as regulated in No. 4 and No. 6 arises only after the booked event ended.

h) The participant commits to use any correct data when signing on to the event. Changes, which are important for the ongoing business relationship, have to be notified to the organizer instantaneously or before the next application by the latest. In case the participant indicates deliberately incorrect data, the organizer is entitled to block the participation at the event. In addition, the organizer reserves the right to invoice the additional costs due to unauthorized participation as compensation of damages.

 i) We will not trade with or provide any services to OFAC and sanctioned countries

j) Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website

k) Cardholder must retain a copy of transaction records and Merchant policies and rules

l) User is responsible for maintaining the confidentiality of his account

m) Once online payment is made, the system will send an automated confirmation within 24 hours of receipt of the payment

Section 5 Conditions of payment

Payment shall be made either by advance payment via advance transfer, by PayPal, or by cheque. We reserve the right to exclude individual payment methods. When opting for the payment method of advance payment, we will advise the banking details in the confirmation of the order. The invoice total shall be transferred to our account in advance within 10 days. You may only exercise a right of retention as far as the claims result from the same contractual relationship.

Section 6 Delivery terms

Unless otherwise specified in the offer, we will dispatch the goods within 2 working days on receipt of the payment. For delivery against invoice or payment by direct debit we will dispatch the goods within 2 working days on receipt of the confirmation of the order, unless otherwise specified in the quotation.

Section 7 Liability

Compensation claims by the ordering party shall be excluded unless otherwise specified in the following. The aforementioned non-liability clause shall also apply for the benefit of the legal representatives and agents of AHK, in case the ordering party asserts claims towards them. Compensation claims due to injury to life, body or health and compensations claims due to breach of essential contractual commitments are exempted from this general non-liability clause. Essential contractual commitments are those necessary to be fulfilled in order to achieve the objectives of the contract and the adherence to which the ordering party may rely on (cardinal duties). Equally exempted from the non-liability clause is the damage caused by intentional or grossly negligent breach of duty on the part of AHK, their legal representatives or their agents. In these cases liability shall be limited to the contract-typical foreseeable damage. Other mandatory provisions shall remain unaffected.

Section 8 Retention of title and confirmation of purchase

AHK retains title of ownership to the delivered goods until the payment of all outstanding bills. Additionally we will send an order confirmation as well as an order acknowledgement with all order details and our general terms and conditions to the e-mail address provided by you.

Section 9 Copyright

It is explicitly noted that AHK publications are the sole property of AHK with all rights reserved. Infringements thereto shall be pursued by civil action and by criminal proceedings.

Section 10 Choice of law

Unless otherwise provided, the law of the United Arab Emirates applies.

Section 11 Data privacy / privacy policy

We will, within the framework of legal provisions, collect, record and process data with the initiation of a purchase contract, the conclusion, the transaction and the reversal of transaction of a purchase contract. When you visit our website your PC’s current IP address, date and time, the type of browser and your PC’s operating system as well as the pages viewed by you will be logged. However, these do not enable us to draw conclusions concerning personal data and we have no intention to do so either. Personal data you disclose to us, for example with an order or via e-mail (e.g. your name and your contact details) will solely be processed to correspond with you and will be processed only for the purpose you have provided them for to us. We will forward your data solely to the courier company assigned for the delivery where it is required for the delivery of the goods. In order to settle payments we will forward your payment data to the bank assigned with the payment. Furthermore we assure you that we will not disclose your personal data to third parties unless we would be legally obliged or you previously have explicitly allowed us to do so. In case we recruit third party services for the performance and carrying out of handling processes the provisions of the German Data Protection Act will be adhered to. Duration of data retention Personal data which have been disclosed to us via our website will only be stored as long as it serves the purpose for which it was provided. In case retention periods concerning commercial or taxation law need to be considered these periods may amount to 10 years for certain data. Your rights Should you no longer agree to the storage of your personal data or if these data have become incorrect, we will, upon corresponding request, initiate the deletion, correction, or blocking of your data within the legal framework. At your request we will, at no cost to you, disclose to you all saved personal data relating to you. For questions relating to the collection, processing or use of your personal data, for information about data, correction, blocking or deletion of data, please contact: Deutsch-Emiratische Industrie- und Handelskammer (AHK), Abu Dhabi Mall, The Towers at Trade Center, West Tower, 1 st floor, Office No. 107, P.O. Box 54702, Abu Dhabi, V.A.E., Tel.: +971-2-6455200, E-Mail:

Links to other websites As far as we refer or link to third party websites from our internet presence, we cannot assume responsibility and liability for the accuracy or completeness respectively, of the contents and for the data protection of these websites. As we have no influence on data protection provisions by third parties, you should separately verify the particular private policies provided.

Section 12 Miscelleanous

Should individual stipulations in these terms and conditions or in clauses of the individual services be or become invalid or unenforceable, the legal effectiveness of the other clauses shall remain unaffected.